(International? Coming soon. Email us with questions at firstname.lastname@example.org.) Our watches are created on demand! This means when you order, the production process starts.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers here in Hawaii, Alaska and the mainland U.S., ensuring that at all times we provide the very highest levels of responsiveness.
We use Citizen Quartz components which are extremely reliable and industry standard top quality materials.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours upon the order being placed. Some items are manufactured by us here in Hawaii, some on the mainland. We process the orders and customize them as needed.
- Shipping time: This refers to the time it takes for items to be shipped from our various warehouses to your destination.
- Keep in mind that we order on demand. Therefore we take about 4-7 business days to create your limited edition and custom watches. Then you should add shipping times on top of that.
- 97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 4 business days or less. We do whatever it takes to get you your order in a timely fashion.
- Please allow between 14-21 days for most orders to arrive. If more than 45 days have passed please email us at email@example.com so we may review the status of your order. We offer Free Shipping to help offset any inconvenience caused by the maximum time frame. When we can use U.S. based suppliers, we do. Overseas orders may take 4-6 weeks for you to fulfill for a handful of rare but worth the wait goodies.
We aim to be pono, which is a Hawaiian word that loosely translated means to make everything right in the world. We will work with all customers on a case by case basis, but all watches have a one-year warranty for mechanical movements. If for any reason you are dissatisfied, please contact us at:
We will reply within 1 business day.
Mahalo for your support! You're the reason we do what we do!